Before we can dispatch your information to the bank, we need you to gather together and send us the information they need. Square handles sending your information to your customer’s bank. Step 2: Send us your supporting documentation and information. The deadline for sending us your information. The status includes all documents you have uploaded so far and what’s next in the dispute process.
#Dispute a transaction update
Information on the status of your dispute, which we’ll update for you when the bank gets back to us. The information the bank needs to make their decision on the case. There, you’ll be able to find:Ī detailed description of why your customer has initiated the dispute. We populate the Dashboard with the dispute information that your customer’s bank sends us. You can find information about a dispute on your Disputes Dashboard and in the Square Point of Sale app under Reports. The more evidence you can provide, the better chance you have of winning the dispute. They’re looking for any supporting evidence you may have about the transaction, like receipts, invoices, email correspondence, proof of delivery or photos. We reach out to you to pass on their request. If your customer initiates a dispute, their bank contacts us to get more information about the transaction. But our Disputes Resolution Team can help you make your case to your customer’s bank. Square doesn’t decide who wins or loses a dispute-that’s up to the bank that issued your customer’s credit card (like Visa or MasterCard). If there aren’t enough funds available in your Square account, we’ll have to debit your linked bank account to cover the disputed amount. This is because the customer’s bank has just taken the funds from us, and we need to cover that amount. When this happens, we place a hold on the disputed funds in your Square account until the dispute gets cleared up. Cardholders can initiate a payment dispute or chargeback by asking their bank to reverse the charge. As with any transaction, there’s always a risk that your customer will dispute the validity of their purchase. Where there are purchases, there are payment disputes. Step 3: Wait for the bank to resolve the case. To report a lost, compromised, or stolen card, or request a card replacement, give us a call at 86. Please note if you are reporting unauthorized activity, the cancellation of your card and the issuance of a new one may be required. Please see your Account Agreement for more information.Step 1: We’ll notify you of a dispute. Your form or letter should be mailed to: Any other additional information that may be helpful in assisting with your dispute.Written requests to cancel or stop the transaction(s).Emails, letters, or call details that you’ve had with the merchant about the transaction(s).Receipts or invoices (sales receipts, refund receipts, ATM receipts, etc.).To help in our investigation, please also provide copies of any applicable documentation: The reason you dispute the transaction.Information about the merchant, including their name and address.The amount and date of the disputed transaction(s).If you are unable use the form, write to us directly and be sure to include: You are unable to file a dispute for pending transactions, you must wait for transactions to post to file a dispute. If you have a dispute unrelated to the issues above, please give us a call at 86, or fill out the Transaction Dispute Form. Important: If you have an issue related to the delivery, quality, or safety of goods/services purchased, you must resolve your dispute directly with the merchant.
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